At Satvikly.com, your trust matters to us. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, share, store, and safeguard your information when you use our website, mobile application, or any of our services. It also explains your rights and choices with respect to your personal information.
By using Satvikly.com, you agree to the terms of this Privacy Policy and also to our Terms & Conditions. Please read both documents carefully, as together they govern your relationship with Satvikly.com.
Introduction
Satvikly.com is an e-commerce marketplace that allows you to easily explore, buy and receive products at your door. To make it possible, we need to process some personal and transactional information about you. We understand that privacy is important, and we consider all data with care and responsibility.
This privacy policy is designed to make transparent and easy to understand. This explains the categories of data collected by us, the purpose of using such data, how long we maintain it, and the measures we take to keep it safe. It also gives details of your rights as a user, including options for accessing, correcting or removing your information.
We follow the best practices in the industry and follow the implemented privacy laws, including International Laws such as the Information Technology Act, 2000, and its rules, the general data protection regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Information We Collect
When you use Satvikly.com, we collect a variety of information. Some of it is shared by you directly, and some of it is collected automatically through technology.
We collect personal information such as your name, phone number, email address, billing and shipping address, and payment details when you register on our site, place an order, or interact with us in any way. This information helps us deliver products to you, send invoices, and contact you for support or order updates.
We collect transactional information related to your orders, such as product details, quantity, price, payment method, delivery status, and purchase history. This allows us to process your orders accurately, manage returns and refunds, and maintain records for accounting and legal purposes.
We also collect technical information automatically when you access our services. This includes your IP address, device identifiers, browser type, operating system, access times, and activity on our site. We also collect information about the pages you visit, the links you click, search queries, and time spent on different sections of the site.
If you use our mobile application, we may collect device-specific details such as model, operating system, app usage statistics, crash reports, and approximate location if you enable location services. Location information helps us identify your delivery area and recommend relevant products.
In some cases, we may receive third-party information about you from logistics providers, payment gateways, advertising partners, or social media networks if you choose to link your Satvikly account. This helps us verify your identity, prevent fraud, and provide a seamless shopping experience.
How do We Use Your Information?
We use your information to provide services, improve functionality, and ensure a smooth customer experience. The purposes include:
We use your information to process orders and deliver products. This includes verifying your payment, arranging shipment, and ensuring that your orders reach you on time. Without this information, we cannot complete your purchase.
We use your information to personalise your shopping experience. This means that remembering your preferences, suggesting products you may like, and serving promotions and recommendations based on your browsing and purchase history.
We use your information to communicate with you. This includes confirmation of order, delivery updates, refund notifications and reactions to your questions. It also includes promotional emails and newspapers, which you can end membership at any time.
We use your information to maintain and improve our platform. By analysing how users navigate the site, what features they use, and where they face difficulties, we continuously enhance performance and design.
We use your information to protect our business and users. This includes detecting fraudulent transactions, preventing unauthorised access, and ensuring compliance with legal obligations.
We also use your information for research and analytics. By studying aggregated user data, we gain insights into trends, preferences, and performance, which helps us make better business decisions.
Cookies and Tracking Technologies
Satvikly.com uses cookies, pixels, web beacons, and similar technologies to collect and store information. Cookies are small files placed on your device that allow us to recognise you when you return to our site.
We use essential cookies to keep you logged in, secure your account, and process your orders. Without these cookies, the site cannot function properly.
We use functional cookies to remember your settings and preferences, such as language, location, or items left in your cart. These improve convenience and personalisation.
We use advertising and analytics cookies to understand how our website is used, measure the effectiveness of our ads, and show you products and promotions tailored to your interests.
You can control cookies through your browser settings. However, if you disable cookies, certain parts of the website may not function as intended.
Google Analytics and Advertising
Satvikly.com uses Google Analytics to analyse how visitors interact with our website. This service collects data such as which pages are visited, how long users stay, and how they navigate through the site. This helps us identify popular products, optimise site performance, and improve the customer experience.
Google may use the data collected to personalise ads across its advertising network. You can learn more about how Google processes data by visiting https://policies.google.com/technologies/partner-sites.
If you wish to opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
We also use Google Ads and other third-party advertising networks to show you relevant ads. These may use cookies and device identifiers to deliver personalised advertising. You can opt out of personalised Google Ads by visiting https://www.google.com/settings/ads.
Sharing of Information
We do not sell your personal information to third parties. However, we share information with reliable partners who help us provide services.
We share your address and contact details with delivery providers so that they can ship you products. We share your payment details with a safe payment gateway to process the transaction. We can share data with customer service providers that help us resolve questions and complaints.
We may also share information with marketing partners who help us run promotional campaigns, subject to your consent. Cloud storage and IT service providers may access data to host and maintain our systems.
We may share information with regulators, government authorities, or legal bodies when required by law or in response to legal requests. In case of a merger, acquisition, or sale of business, customer information may be transferred to the new entity.
Data Retention
We retain your personal information only as long as necessary for business, legal, and regulatory purposes.
Order and payment records may be kept for several years to comply with tax and auditing requirements. Account information may be kept until you request deletion. Logs of site activity may be kept for security and fraud prevention.
Once data is no longer needed, it is either securely deleted or anonymised.
Data Security
We take data security seriously. Satvikly.com uses encryption, a safe server, firewall and access control to protect your personal information. Our system is monitored regularly for weaknesses and tested against unauthorised access.
While we take strong measures, no online system can be guaranteed 100% safe. Users are advised to keep their passwords confidential and report any suspicious activity.
In the event of data breach, we will take quick steps to address the issue and inform the affected users and authorities where necessary by the law.
Breach Notification
If your personal data is compromised due to a security incident, we will promptly assess the risk and notify you if there is a likelihood of harm. The notification will include details of the breach, potential risks, and steps you can take for protection.
Your Rights
You have full control over your personal data. You can access and update your information at any time through your account settings. You can request corrections to inaccurate data, deletion of unnecessary data, or restriction of certain uses.
You have the right to withdraw consent for marketing communications and opt out of targeted advertising.
If you are located in regions covered by GDPR or CCPA, you have additional rights, including data portability, objection to profiling, and filing complaints with data protection authorities.
Children’s Privacy
Satvikly.com is not intended for children under {X} years of age. We do not knowingly collect personal data from children. If we learn that we have collected such information without parental consent, we will delete it immediately. Parents are encouraged to supervise children’s online activities.
International Data Transfers
If you access Satvikly.com from outside India, your data may be transferred to servers located in India or other jurisdictions. These jurisdictions may have different data protection laws. We take steps to ensure that your information remains protected during such transfers, including the use of contractual safeguards.
Third-Party Links
Our website and app may contain links to third-party websites and services. These sites are not under our control, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of those websites before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes may be made to reflect new practices, technologies, legal requirements, or business operations. We will notify you of significant changes by posting updates on this page with a revised effective date.
By continuing to use Satvikly.com after such updates, you agree to the updated Privacy Policy and our Terms & Conditions.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or your personal information, please contact us at:
Satvikly.com Customer Support
Satvikly Pooja Store