Return & Refund Policy

At Satvikly, your satisfaction comes first. Every product we send is chosen and packaged with care, keeping your trust in mind. If something doesn’t meet your expectations, our return and refund process is straightforward, transparent, and easy.

Below you’ll find guidelines on when and how to return a product or request a refund.

When Can You Request a Return or Refund?

At Satvikly, you can request a return or refund under the following specific situations. Please review each condition carefully and follow the instructions provided:

A. You Received the Wrong Product

If the delivered product does not match your original order, you’re eligible for a return or an exchange.

Action Needed: Share a clear unboxing video that shows the product you received.

B. Product Has a Manufacturing Defect

If the product is faulty due to a production defect, you may request a refund or replacement.

Action Needed: Provide a short video or image showing the defect.

C. Product Was Damaged During Shipping

If your item arrived broken or damaged due to shipping issues, notify us within 12 hours of delivery to resolve this promptly.

Action Needed: Send an unboxing video capturing the damage.

Other Situations (Subject to Approval)

Returns requested for reasons other than those listed may still be considered, but shipping and handling fees might be deducted from your refund.

Order Cancellation Rules

If you wish to cancel your order, follow these easy steps:

Send your cancellation request within 12 hours of placing the order.
Email the request directly to support@satvikly.com
After the order ships, cancellation is not possible.

Product Damaged During Shipping

If your product arrives damaged, follow these steps:

Record an unboxing video showing the damage.
Send this video to support@satvikly.com within 12 hours of delivery.
After checking your video, we will replace the item or issue a refund.

How to Return a Wrong Product

If we send you a wrong product, do the following:

Do not use the product; keep it in original packaging.
Record a video showing the product you received.
Send this video to support@satvikly.com within 24 hours after delivery.
After we check the video, you can choose a refund or replacement.

How We Process Your Refund

After we approve your return, we start your refund.

Refunds take about 7-10 business days.
We send the refund to the original payment method.
First, we check the returned product for damage or problems.
Sometimes, we might ask for your bank statement screenshot for checking.
Send the screenshot to support@satvikly.com if we ask for it.

Customer Responsibilities for Returns

Please follow these rules carefully when sending a product back:

Return products in unused condition with original packing.
Record and send required videos within the given time frame.
Pack products safely to avoid damage during return.
Follow our instructions closely for fast processing of your refund or replacement.

Need Help or Have Questions?

If you have questions, we are here to help you.

Send an email to support@satvikly.com to get quick support.
You can also contact us using our Contact Us page.
Our team responds to your questions within 24-48 hours.

Our Promise to You

Your happiness is important to us at Satvikly. We always help solve your return or refund issues fast. Your trust is important, and our team is here to support you fully. Thank you for choosing Satvikly as your shopping partner.