Terms and Conditions
Effective date: September 18, 2025
Important notice to users
Dear Customer, thank you for choosing Satvikly. These Terms & Conditions explain your rights and obligations when you use our website, mobile application, or buy products from us. They also explain our responsibilities and the legal framework that applies.
Please read these Terms and our Privacy Policy carefully. If you disagree with any part of these Terms, do not use our services. These Terms form a binding agreement between you and Satvikly.
Agreement, scope and legal basis
These Terms & Conditions (“Terms”) govern your access to and use of the Satvikly website (https://www.satvikly.com), mobile application, and related services (collectively the “Site” or “Services”).
By accessing, browsing, registering on, or placing an order on the Site, you accept and agree to be bound by these Terms and by our Privacy Policy, Refund & Returns Policy, and other policies posted on the Site (collectively, “Policies”).
These Terms apply whether you are a casual visitor, a registered user, a buyer, or a seller. Where required by law, these Terms are an electronic record under the Information Technology Act, 2000 and are admissible in evidence.
Satvikly may operate as an inventory seller, a marketplace (allowing third-party sellers), or both. Where a product is sold by a third-party seller on the Site, Satvikly acts as a platform that hosts the listing; however, Satvikly will make it clear on the product page whether the product is sold by Satvikly or by a third-party seller, and the applicable seller’s policies will apply in addition to these Terms.
For ease of reading, the following terms are used in these Terms: “You” and “User” mean any natural person or legal entity who visits, registers or buys on the Site. “Satvikly”, “we”, “us” or “our” means Satvikly and its affiliates. “Product(s)” means any goods offered for sale on the Site. “Order” means your binding purchase request accepted by Satvikly in accordance with these Terms.
Eligibility and account registration
You must be at least {X} years old and legally able to enter into a contract to register an account and place orders. When you register, you must provide accurate, complete and up-to-date information. You are responsible for the confidentiality of your account credentials and for all activity conducted under your account.
You must notify us immediately of any unauthorised use or breach of security. We reserve the right to suspend or terminate your account for any breach of these Terms, suspected fraud, or misuse of the Site.
Products, pricing and descriptions
We aim to ensure that product descriptions, images, prices and other content on the Site are accurate. Product images are for illustrative purposes and actual products may vary slightly in color, dimensions or packaging.
Prices displayed on the Site are in Indian Rupees unless otherwise stated and may include applicable taxes where indicated. We reserve the right to correct pricing errors and to refuse or cancel any order where such errors are discovered. The final price charged will be the price shown at checkout plus any applicable delivery charges and taxes.
Ordering, acceptance and contract formation
When you place an order on the Site, you make an offer to buy the selected products. An order is accepted and a contract formed when we send you an order confirmation by email or SMS with your order details and order number.
Until you receive that confirmation, we may alter, refuse or cancel your order. If a product becomes unavailable after you place an order, we will notify you and provide options such as cancellation or replacement.
Payment, payment security and refunds
Payments are processed by authorised third-party payment service providers and gateways. We do not store full credit or debit card data on our servers; payment processors handle sensitive payment data under PCI DSS and applicable legal requirements. By providing payment information, you authorise Satvikly and our payment partners to charge your chosen payment method.
For refunds, we will follow our Refund & Returns Policy and applicable payment provider rules; refunds will normally be issued to the original payment method. In case of disputes or chargebacks, we will cooperate with payment partners and banks as required by law or the payment agreement.
Recent directions and circulars from the Reserve Bank of India concerning payment aggregators and payment gateways (including due diligence and record-keeping obligations) may affect how payments are processed; Satvikly complies with applicable RBI rules and will work with payment partners that meet regulatory requirements. If any changes in regulations require us to change payment procedures, we will notify users as required by law
Delivery, title, risk and shipping
We will use commercially reasonable efforts to deliver products within the estimated timeframes shown at checkout, but delivery times are estimates and may be affected by stock, carrier availability, weather, public holidays or force majeure events.
Risk in the goods passes to you on delivery at the delivery address you provided and upon the courier confirming delivery (or when you accept collection). Title to non-digital goods transfers when payment is completed and the product is delivered to you in accordance with applicable laws.
It is your responsibility to provide correct delivery instructions and to be available to accept delivery. If a delivery fails due to incorrect address details provided by you or your unavailability, additional charges may apply for re-delivery.
Cancellations, returns and refunds
Our Refund & Returns Policy sets out detailed rules for cancellations, returns, refunds and replacements and forms part of these Terms. In general, you should inspect goods upon delivery and notify us within the time limits set in the Refund & Returns Policy of any issues such as defects, damage, or shortage.
Returns for hygiene, perishable, or custom items may be restricted except in cases of manufacturing defect or where required by law. We will process refunds in line with payment provider rules and applicable regulations.
Promotions, coupons and gift cards
Promotions, coupons, discounts, and gift cards are governed by their specific terms which will be published with each offer. Offers are non-transferable unless expressly stated and may have expiry dates and other conditions. Satvikly reserves the right to withdraw or cancel offers in case of error, abuse or fraud.
Prohibited items and compliance with the law
You must not use the Site to buy, sell or promote illegal, prohibited, hazardous, or restricted products. The Site’s prohibited items policy and applicable law determine restricted goods. It is your responsibility to ensure compliance with import/export rules, customs, duties and local laws when ordering goods across borders. Satvikly may refuse, cancel or remove listings that violate these Terms or applicable laws.
Examples of prohibited activities include, but are not limited t,o selling counterfeit goods, certain hazardous chemicals, controlled substances, and other items restricted by Indian law or the laws of the destination country.
Intellectual property and user-generated content
All site content, including text, graphics, logos, images, software and trademarks, are owned by or licensed to Satvikly and protected by intellectual property laws. You may not copy or use our content without prior written permission.
If you submit content (such as reviews, images, or comments), you grant Satvikly a perpetual, non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, copy, modify, publish and distribute that content for any lawful purpose including marketing and display on the Site and third-party platforms. You represent and warrant that your content is your own or you have permission to post it and that it does not infringe third-party rights.
Privacy and data protection
Our Privacy Policy explains how we collect, use, share and protect your personal data. By using the Site and placing orders you give your consent to our processing of personal data as described in that Policy.
Satvikly will take reasonable measures to protect your personal data and will comply with applicable data protection laws including the Information Technology Act and the rules framed thereunder, and will take into account other jurisdictional laws such as GDPR/CCPA where they apply.
We will share personal data with service providers only to the extent necessary to provide services (for example, with couriers, payment processors, analytics providers and IT hosting vendors), and we require those providers to use your data only in accordance with our instructions and applicable law. We will also disclose data where required by law or legal process
Cookies, analytics and advertising
We use cookies and tracking technologies to provide, secure and improve our services, and to show you personalized content and advertising. We and our advertising/analytics partners, which may include Google Analytics and other providers, may use cookies and device identifiers to collect usage information and to serve relevant ads.
You can control cookies through your browser settings and opt out of certain third-party ad tracking via the tools described in our Privacy Policy and on Google and platform ad settings. Detailed opt-out steps are available in the Privacy Policy.
Security and data breach notification
Satvikly implements industry standard technical and organizational measures to protect data, including encryption, secure hosting, firewalls and access controls. While we work to maintain high security standards, no online system can be guaranteed fully secure. In the event of a data breach that materially affects your personal data, we will take immediate steps to investigate and contain the breach.
Where required by law, we will notify affected users and relevant authorities with information about the breach, the likely consequences, and steps you can take to protect yourself.
Limitation of liability and disclaimers
To the extent permitted by applicable law, Satvikly and its officers, employees, affiliates, representatives and suppliers will not be liable for indirect, incidental, consequential, punitive or special damages, loss of profits, loss of data, or any damages arising from the use or inability to use the Site or products purchased on the Site.
Our aggregate liability for direct damages arising from any single transaction will be limited to the amount you paid for the transaction in the 12 months preceding the claim. Nothing in these Terms limits liability for death or personal injury caused by our negligence or for fraud or other liability that cannot be excluded under applicable law.
Indemnity
You agree to indemnify, defend and hold Satvikly, its officers, directors, employees and agents harmless from and against all claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Site, your breach of these Terms, your negligent or wrongful acts, or your violation of any law or the rights of a third party.
Dispute resolution and governing law
These Terms are governed by the laws of India without regard to conflict of laws principles. We will first attempt to resolve disputes by good faith negotiation. If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, India, unless local consumer protection laws provide a different forum for specific consumer complaints.
Consumers retain all rights available under applicable consumer protection laws, including the Consumer Protection Act and the Consumer Protection (E-Commerce) Rules, 2020.
Force majeure
Satvikly is not liable for any failure or delay in performing obligations caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government action, network or power outages, and transport disruptions. In such events, we will act reasonably to restore services.
Termination and suspension
We may suspend or terminate your access to the Site, or cancel orders, if you breach these Terms, engage in fraudulent activity, or for operational reasons. Upon termination, your rights to use the Site immediately cease but clauses intended to survive (such as indemnity, limitation of liability, intellectual property and governing law) will remain in effect.
Modifications to Terms
We may update or modify these Terms from time to time. Where changes are material, we will post notice on the Site and, where required by law, notify you via email. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. You should review the Terms regularly.
Grievance redressal (statutory requirement)
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Satvikly has a grievance redressal mechanism. If you have any complaints or grievances, please contact our Grievance Officer:
Email:satvikly@gmail.com
Phone: +91-931 178 0821
We aim to respond to consumer grievances promptly and in accordance with statutory timelines. If you remain unsatisfied with our response, you may approach the consumer forum or other statutory bodies for relief.
Notices and electronic communications
By using the Site you consent to receive electronic communications from Satvikly, including transactional messages, notices, invoices, and marketing messages where permitted. You may opt out of promotional communications as explained in our Privacy Policy.
Miscellaneous
If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with the Privacy Policy and other published policies, constitute the entire agreement between you and Satvikly regarding your use of the Site and supersede prior agreements.
Contact information
If you have any questions about these Terms, please contact us:
Satvikly Customer support: satvikly@gmail.com
Phone: +91-931 178 0821